Jenifer Robertson is the Chief Customer Officer for AT&T Consumer with responsibility to transform the customer experience for over 82 million customers. As the faces and voices of AT&T, the field technician and contact center teams she leads are dedicated to serving customers first.
In her 20-year career at AT&T, Jenifer has served in a variety of leadership roles across customer-facing operations in retail, contact centers and field services as well as roles in technology planning and corporate strategy. Since 2018, she’s delivered multi-billion-dollar cost transformation,while improving service levels and managing through record storm seasons and the COVID pandemic.
Early in Jenifer’s career she held several roles across sales and service, network, marketing, and strategic start-ups. She was an instrumental part of building and deploying the AT&T U-verse product when it first launched in San Antonio in 2006.
Jenifer’s broad set of experiences, including her time as the Vice President & General Manager of the Rocky Mountain Region, have instilled a deep appreciation, and understanding for how AT&T grows its business while caring for its stakeholders.
Jenifer began her career as an IT systems analyst and carries that experience with her to advocate for women in technology. She is a member of the board of directors for the National Center for Women & Information Technology, a non-profit organization dedicated to increasing the meaningful participation of women in the field of computing.
Jenifer also sits on the Advisory Council for Graduate Studies and Research at the University of Notre Dame, where she earned a bachelor’s degree in English and Computer Applications. A native of San Antonio, Texas, she holds a Master of Business Administration from the University of the Incarnate Word. She and her husband, Tate, reside in Dallas with their two children.