Tracy Kerrins is Chief Information Officer (CIO), Consumer Technology for Wells Fargo, and works with one of the world’s strongest information technology groups to keep the company at the forefront of America’s diversified financial services companies.
As CIO, Tracy is modernizing the technology and reinventing the customer experience for the company’s Auto, Credit Card, Zelle/Payments, Home Lending, and Small Business units. With her team, Tracy develops innovative solutions for customers to engage with Wells Fargo and defines the strategic roadmap for consumer-facing technology platforms like the Contact Center, ATMs, and the Banking Center. Previously, she led the company’s Enterprise Functions Technology group and helped ensure employee connectivity at the onset of the Covid-19 pandemic. Tracy is also a member of the Wells Fargo India Private Limited board of directors.
Tracy joined Wells Fargo in October 2019 from Antares Capital where she was the Chief Operations and Technology Officer. Prior to that, she served in several senior leadership roles over 15 years at Bank of America, including Global Wholesale Credit and Banking Technology Executive, Chief Operations Officer for Global Banking and Markets Technology, and Contact Center Technology Executive. Tracy also worked at Accenture and PriceWaterhouseCoopers.
Tracy is a passionate advocate of diversity in the workplace and has provided leadership to women in technology groups throughout her career. At Wells Fargo, she launched and currently serves as executive sponsor for the Women in Technology advocacy group and was previously the co-chair of the Wells Fargo Technology Diversity, Equity, and Inclusion Council.
In January, Tracy was selected as a 2023 Women in Business Award winner by The Charlotte Business Journal. She also received the 2022 Carolina CIO of the Year ORBIE award in the Super Global category. In addition, American Banker recognized Tracy as a standout in their 2021 Most Powerful Women in Banking program, an honor for extraordinary leaders in roles of enormous importance, and in 2020, she was featured as one of the Women Worth Watching® in STEM by the Profiles in Diversity Journal. Tracy is also an Athena Leadership Award finalist and shares her thought leadership at industry and technology events.
Tracy earned a degree in Industrial and Operations Engineering from the University of Michigan. She lives in Charlotte with her husband and three children.